SUPPORT

We take care of your service availability

We support our customers in planning, installation, troubleshooting, maintenance and upgrading the provided service. Each of our customers will have their own designated service manager who is responsible for the quality of the service as well as the service development. Clear distribution of responsibilities speeds up the task handling times. Herman IT Service desk helps 24/7 according to the agreed service level.

Our technical support takes care of our customers’ servers latest security updates, monitor the capacity of the servers, backups, as well as performance. We take care of the functionality of the customers server environment according to the agreed service level. Our professional staff and effective tools to predict and react to any kind of incidents.

(Herman IT Service Manager is responsible for service management, reporting, incident and change management. Herman IT Service Manager reviews service reports with customer in quarterly service review meetings.)